Agent, Incubation & Experience

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Training Delivery:

•    Conduct in-person and virtual training sessions for new vendors on the use of tablets and the vendor portal. •    Demonstrate the functionalities and features of the tablet and vendor portal, ensuring vendors understand how to perform essential tasks (Order processing & modification, item unavailable, NS update, invoice clarity, resto portal login etc)

Vendor Support: •    Provide ongoing support to vendors post-training to address any questions or issues. •    Troubleshoot technical problems related to tablet operations and the vendor portal. •    Maintain a knowledge base of common issues and solutions for vendor reference.

Feedback and Improvement: •    Gather feedback from vendors on the training process and materials. •    Continuously assess and improve training programs based on vendor feedback  •    Collaborate with the product development team to stay updated on new features and changes to the tablet and portal.

Training Materials Development:

•    Develop and update training manuals, user guides, video tutorials, and other educational materials. •    Customize training content to meet the specific needs of different vendor groups.

Reporting and Documentation:

•    Maintain accurate records of training sessions and vendor attendance. •    Prepare reports on training activities and vendor performance post-training.